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Cannot acces files from MQ60 console on Windows 10 PC

MagicQ PC and console software.

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Cannot acces files from MQ60 console on Windows 10 PC

Postby ChristopheDB » Wed Mar 04, 2020 11:43 pm

Hi,

I have a Chamsys MQ60 wich is running version 1.8.3.1.
I wanted to make a backup of my shows and personality files + user icons using file transfer with a windows 10 PC (No MagicQ PC software installed on it) in order to install the latest software version.

While everything else in my network works fine, the console won't show up in windows 10 networks like the manual says it normally should do...

I'm sure it is not a connection issue as I am able to :
- ping the console from my PC
- ping the windows 10 PC from my console
- access the http webpage from the console using chrome on the windows 10 PC
- remote access the console from my ipad
- remote take-over a MagicQ PC software (installed on other pc) using the console Remote Control

I tried serveral Windows 10 PC's but the console does nog show up in anu of the network list.
I also tried disabeling all firewalls without result.

What am I missing here?
Is it even possible to access the file system of a console over network using a Windows 10 PC or did I misunderstood the manual? (Chapter 45.11. Transferring files over network)

Did I forget to enable an option in the console software?

What protocol is used for file access on the console? FTP? NFS? SMB?
Is there a way to try the file access using the IP address? for example ftp:\\magicq:magicq@X.X.X.X:YY ?


Thank You,
Kind Regards,

Christophe
Last edited by ChristopheDB on Thu Mar 05, 2020 3:00 pm, edited 1 time in total.
ChristopheDB
 
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Re: Cannot acces files from MQ60 console on Windows 10 PC

Postby ChamSys.be » Thu Mar 05, 2020 8:47 am

It will not show up as a network device. But you have to map it as an external drive.

Mapping path, for example:
- IP of the console: 2.0.0.20
- path: \\2.0.0.20\magicq
- user: magicq
- password: magicq

You arrive immediate in the show folder.
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Re: Cannot acces files from MQ60 console on Windows 10 PC

Postby ChristopheDB » Thu Mar 05, 2020 3:07 pm

Thank You,


I already tried \\X.X.X.X\ yesterday but that didn't work out.

I will try this again this evening, now with the subdirectory included : \\X.X.X.X\magicq

It might be handy to put this kind of information in the manual too.
The manual now only refers to the "auto-discovery" mode in windows 10 explorer. It does not tell you how to access the console directly using the IP address so I tried the standard \\X.X.X.X without succes...


Kind Regards,
Christophe
ChristopheDB
 
Posts: 24
Joined: Wed Mar 30, 2011 7:43 pm
Location: Outer
Country: Belgium

Re: Cannot acces files from MQ60 console on Windows 10 PC

Postby ChamSys.be » Thu Mar 05, 2020 3:48 pm

Is included in the Dutch manual from now on.
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Re: Cannot acces files from MQ60 console on Windows 10 PC

Postby ChristopheDB » Thu Mar 05, 2020 6:53 pm

Unfortunataly this does not solve the problem...

The console is definately reachable :

Image
Image


But the connection to the file system of the console still does not work :

Image


It seems like this feature is not supported anymore on the latest version of Windows 10, complaining about an old SMB v1 protocol that is still used on the chamsys console :

Image


Kind Regards,
Christophe
Last edited by ChristopheDB on Thu Mar 05, 2020 10:24 pm, edited 2 times in total.
ChristopheDB
 
Posts: 24
Joined: Wed Mar 30, 2011 7:43 pm
Location: Outer
Country: Belgium

Re: Cannot acces files from MQ60 console on Windows 10 PC

Postby ChristopheDB » Thu Mar 05, 2020 6:53 pm

SOLUTION :

You have to install SMB v1 protocol manual on the latest windows 10 systems :

1) Press START + R
2) Type "optionalfeatures" into the run box and hit enter
3) Search for the SMB 1.0 client and check the box
Image
4) Press OK and let windows download and install this feature (internet connection required if the package is not yet on the PC)
5) Restart the PC

Now the \\X.X.X.X\magicq address is immediately reacheble from the explorer.

(Just one strange thing : It did not ask for a magicq username or password...)

Image


Kind Regards,
Christophe
ChristopheDB
 
Posts: 24
Joined: Wed Mar 30, 2011 7:43 pm
Location: Outer
Country: Belgium


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