MagicDMX FAQ

Can I purchase a MagicDMX interface from my local dealer or via phone or email?

Currently, you can only purchase MagicDMX interfaces via this website, and not from your local dealer, or from ChamSys Sales.


How much are the delivery charges?

Delivery costs are added at checkout stage and depend upon your location and shipping method.

 

How long will delivery take?

This depends on the shipping method used.

 

Where can I find information on how to setup my MagicDMX interface?

Just enter your registration code into the box above to access the quick start guides and FAQ for configuring your interface.


Which universe is MagicDMX assigned to?

MagicDMX defaults to Universe 1 but can be assigned to any of the 64 universes using the Copy feature in the DMX I/O setup - this is particularly useful when testing a lighting rig.


Can MagicDMX be used on Mac and Linux?

Yes. MagicDMX is supported under Mac OS X 10.5+ and Linux.


Does MagicDMX require an external power supply?

No. MagicDMX is powered directly from your USB port.


What happens with the MagicDMX Basic when the 5 hours has expired?

MagicQ gives warnings when the time is nearly expired. When the time expires the MagicDMX will set all DMX values to zero, and will then stop transmitting. The MagicDMX must be unplugged and then replugged, and MagicQ software restarted in order to restart DMX output from the interface.


Why is the MagicDMX Basic time restricted?

The MagicDMX is a very low cost interface designed to enable our users to evaluate MagicQ software with real lighting fixtures. However, the MagicDMX Full interface is not restricted.


Can more than one MagicDMX interface be used on a MagicQ system?

No, only one MagicDMX is supported per system.

 

Can MagicDMX be used with any other lighting software?

No, not at this time.

 

Does this mean that MagicQ is now going to be dongle protected?

No. MagicQ is still available to download for free as before and has the same functionality whether it has a MagicDMX interface plugged in or not.

 

Does MagicDMX unlock any of the additional MagicQ software features, such as remote control, Remote Focus App, full screen Execute?

No, unlocking of additional features is only available with MagicQ Twin DMX Interfaces, MagicQ Audio Interfaces, MagicQ MIDI/SMPTE interfaces, MagicQ Wings or SnakeSys products. However, you can still use all the standard features of MagicQ with a MagicDMX interface to program and playback your shows.

 

Does MagicDMX remove the "Demo Mode" banner from the title bar?

No, this is only removed when connected to the MagicQ Twin DMX Interfaces, MagicQ Audio Interfaces, MagicQ MIDI/SMPTE interfaces, MagicQ Wings or SnakeSys products. However, you can still use all the standard features of MagicQ with a MagicDMX interface to program and playback your shows.

 

Can MagicDMX Full be used to output DMX and input DMX at the same time?

No. There is only one XLR connector, so it can only support either Output or Input.

 

Does the MagicDMX Full interface support RDM?

No. The MagicDMX Full interface only supports output or input of one universe of DMX at once.

 

What protection does the MagicDMX have against damage from high voltages?

MagicDMX has electrical protection for normal usage. MagicDMX is not isolated and cannot protect your computer from damage caused by major electrical faults. Users requiring full optical isolation should consider the MagicQ Twin DMX Interface, a MagicQ Ethernet Interface or any of the MagicQ Wing products which all have full optical isolation.